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Uline
IT Service Desk Technician
Join Uline as an IT Service Desk Technician in Pleasant Prairie, WI. Leverage ServiceNow for incident management. 3+ years experience required. Great benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 4, 2025
Uncover your full potential in a collaborative IT environment as an IT Service Desk Technician, troubleshooting technology issues and working with an industry leader. This role involves providing support and troubleshooting for desktop, laptop and data center hardware / software issues, and handling major IT incident management.
Requirements
- 3+ years of experience as IT Service Desk Technician or Data Center Operator
- Experience with incident, change and problem management in a multi-location data center
- Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program
- On-site café
- First-class fitness center with complimentary personal trainers
- Walking trails
Requirements Summary
High school diploma or equivalent, 3+ years of experience as IT Service Desk Technician or Data Center Operator, experience with ITIL compliant Service Management platforms
Apply now
Pleasant Prairie
|
Wisconsin
United States
Mid-Level
In-Person
Full Time
48000-60000 USD/year