Help Desk Technician

ActioNet is hiring a Help Desk Technician in Falls Church, VA. This role requires a Secret clearance and focuses on providing Tier 1 support to end-users, responding to incidents, managing IT infrastructure, and ensuring compliance. The company values its employees, customers, and community.

Requirements

• 1–3 years of experience in Help Desk or End User Support
• Knowledge of Windows, Microsoft Office 365, and basic networking
• Familiarity with ServiceNow or other IT service management systems
• Basic understanding of DoD IT environments, RMF, and cybersecurity compliance
• Strong communication and troubleshooting skills

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance
• Paid Holidays
• Paid Time Off (PTO)
• Disability Insurance