IT Service Desk Technician

GR8 Global is seeking a skilled IT Service Desk Technician to support the daily operations of the Internal Technologies Department. The ideal candidate will have a bachelor's degree or 5+ years of experience in IT, with expertise in Microsoft Office 365, Windows 10 & 11, and CCH Applications.

Requirements

• Bachelor's degree
• 5+ years related experience and/or training
• 5+ years Microsoft Office 365
• 5+ years Microsoft Windows 10 & 11
• 3+ years CCH Applications (CCH Axcess and/or CCH ProSystem fx user support )
• Active Directory experience
• Remote Support Tools
• Network Fundamentals
• Basic TCP/IP, DNS, DHCP troubleshooting skills
• Knowledge in OS installation, upgrade, and recovery and User and group account management
• Ticketing System Knowledge (Familiarity with systems like ServiceNow or FreshService)
• Excellent communication skills
• Strong problem-solving ability
• Effective time management
• Adaptability to changing demands
• Collaborative approach to teamwork

Benefits

• WFH TECHNICAL REQUIREMENTS: Minimum Internet Speed: 50-100 Mbps, Dedicated Home Office Area: Private, quiet workspace, Business Continuity Plan: Power and Internet Backup is a MUST