IT Service Engineer

Supermicro is looking for an IT Support Engineer to strengthen the team located in San Jose. This position is responsible for assisting consumers and service technicians by providing appliance service and other product support, including inquiries for service and product information, diagnosing service-related issues, and dispatching service while providing a stellar customer experience.

Requirements

• Bachelor’s degree or equivalent
• 4~5 years of experience in IT support, help desk, or similar technical support roles
• Strong knowledge of Windows, mobile devices (iOS/iPadOS) and Intune MDM environments
• Experience with Active Directory, Office 365, and common business applications
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and network cabling
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
• Basic understanding of cybersecurity best practices
• Experience with surveillance and access control systems is an advantage

Benefits

• Comprehensive benefits package
• Bonus and equity award programs