IT Service Lifecycle Manager

The IT Service Lifecycle Manager is responsible for managing the full lifecycle of IT services, from design to transition, operation, and retirement. The role involves leading and developing a team of three Life Cycle Analysts and overseeing the Service Lifecycle process at Hogan Lovells. The ideal candidate will have a minimum of 7 years of experience in IT Service Management and 3 years of experience in a leadership or managerial role overseeing ITIL processes.

Requirements

• Certified ITIL Foundation v4 (preferred)
• Advanced ITIL certifications (preferred)
• Additional certifications in project management or other relevant service management frameworks (preferred)
• Minimum of 7 years of experience working in IT Service Management
• Minimum of 3 years in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management
• Proven experience managing the full lifecycle of IT services, from conceptualisation and design to transition, operation, and retirement
• Successful track record in managing service transitions, including working closely with technical teams to ensure smooth service deployment
• Experience with guiding and steering a change advisory board that meets virtually
• Significant experience in managing relationships with key stakeholders, including senior business leaders and technical teams

Benefits

• Opportunity to work with a global, collaborative team of professionals
• Flexible working hours and agile working patterns
• Potential for remote work (up to 40% of time)
• Equal opportunities employment statement