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ExxonMobil
IT Service Management Business Process Analyst
Join ExxonMobil in Bengaluru as an IT Service Management Business Process Analyst. Leverage ServiceNow for ITIL processes, enhancing Incident, Change, and Request Management. Competitive benefits included.
Direct Hire
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 2, 2025
The IT Service Management Business Process Analyst will be responsible for ensuring strong understanding of and adherence to IT Service Management/ITIL processes across EMIT. The role will work closely with stakeholders to expand the adoption of Incident, Change, Request, and Problem Management and achieve full value from ServiceNow capabilities.
Requirements
- B.S, BCA, BBA or any computer application related degrees or relevant
- 1 to 3 years of equivalent work experience in ITIL or ITSM'
- Familiarity with incident, change, and request usage
- Background in IT operations (FI or applications)
- Strong communication skills
- Strong MOC skills
- UX knowledge and experience
Benefits
- Competitive compensation
- Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
- Retirement benefits
- Global networking & cross-functional opportunities
- Annual vacations & holidays
- Day care assistance program
- Training and development program
- Tuition assistance program
- Workplace flexibility policy
- Relocation program
- Transportation facility
Requirements Summary
B.S degree, 1-3 years experience in ITIL/ITSM, background in IT operations, strong communication and MOC skills
