IT Service Management Change

We are seeking an Associate Director for IT Service Management Change to operate and assist with the modernization of Change process across all the Global Technology and Data Team. The role will work closely with other IT Service Management teams to mature the CMDB, Controls, Risk Management, Deployment and Service reporting.

Requirements

• Assisting process lead with the enhancement and modernization of Change management
• Defining and publishing Service documentation
• Service reporting and reviews (SLI/SLOs) with key stakeholders
• Enhancement of Ticketing and Workflow processes - ServiceNow
• Drive adoption of CICD across Infrastructure Teams - Azure DevOps suite

Benefits

• Medical (including Virtual Care)
• Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits
• Highly competitive 401(k) Plan with Company Match
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) - Health Care & Dependent Care
• Retirement Health Reimbursement Account
• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance
• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time
• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program