IT Service Management Engineer

As an IT Service Management Engineer, you will design, develop, and implement solutions on the ServiceNow platform to enhance IT service delivery. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and ITSM tool(s).

Requirements

• Bachelor's degree in a technology related field or a minimum of 5 years of relevant recent experience
• Proven experience as a ServiceNow developer/engineer, with a strong track record of successful ServiceNow implementations
• Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services
• Experience with Devops tools and engineering frameworks such as CI/CD Pipelines, code repo tools like Github, and code quality tools such as sonarqube
• Familiarity with ITSM processes and frameworks such as ITIL
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and strong attention to detail
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
• Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
• Commitment to the highest ethical standards

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match