IT Service Management (ITSM) - Incident Management

UKG is seeking an IT Service Operations Specialist to provide day-to-day support for customer-facing cloud infrastructure incidents. The role involves collaborating with various teams to improve operational efficiency and resolve incidents promptly. UKG is a large US-based private software company focused on employee experiences and business growth.

Requirements

• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment
• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company
• 1+ years of working in a Cloud environment (AWS or GCP preferred)
• 2+ years of working in a scrum/agile/SRE environment
• 2+ years of experience with Teams (PagerDuty and ServiceNow), Confluence and SharePoint

Benefits

• wellness programs
• tuition reimbursement
• U Choose - customizable expense reimbursement
• inclusive culture
• active employee resource groups
• caring leaders
• short-term and long-term incentive