IT Service Management Process Analyst

We are seeking a results-driven, team-oriented IT process expert to drive IT Service Management maturity at Sierra Nevada Corporation. The ideal candidate will have extensive ITIL and COBIT knowledge and experience designing and implementing ITSM initiatives.

Requirements

• Extensive ITIL understanding and multiple certifications
• Bachelors Degree in Information Technology/Computer Science or equivalent work experience and, typically, 10 or more years of related experience
• 6+ years experience in an enterprise IT organization
• 6+ years experience in IT Service Management
• Extensive experience designing and implementing ITSM initiatives
• Minimum of 2 years of experience using ServiceNow as an end user, with basic knowledge of reporting, dashboards, and how the platform uses workflows
• Ability to understand complex business needs and adapt appropriately
• Ability to work closely with the Principal Architect, Principle Developer and the ServiceNow team to plan and roadmap ServiceNow functionality to maintain and anticipate business needs
• Comfortable leading both technical and organizational context discussion
• MS Office, Visio, Swim Lane Diagrams, agile methodologies

Benefits

• Annual incentive pay based upon performance
• Generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more