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REWE International Dienstleistungsgesellschaft m.b.H
IT Service Management Prozess Manager:in
IT Service Management Process Manager at REWE International, Vienna. Develop Incident/Problem Management processes, train teams, improve ITSM workflows. ITIL4 & ServiceNow expertise required. Competitive salary, development opportunities.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 10, 2025
REWE Group Austria is seeking an IT Service Management Process Manager to develop and implement processes for Incident Management, Problem Management, and other IT services. This role involves providing training, supporting operational teams, and continuous process improvement. The position is vital for supporting a large-scale, innovative IT product and service delivery.
Requirements
- Completed studies in economics or a technical qualification with emphasis on process management.
- Many years of professional experience in process management or a comparable position.
- Good understanding of ITSM processes and ITIL4 knowledge.
- Basic knowledge of current IT technologies.
- Practical experience in IT operation, experience with ServiceNow is an advantage.
Benefits
- Long-term, varied work in a reliable employer
- Numerous training and development opportunities
- Family-friendly company culture
- Comprehensive range of health insurance
- Employee discounts
- Attractive, fair and performance-based salary
Requirements Summary
Bachelor's degree/technical training in process mgmt & IT processes. Many years exp. in IT/ITIL. Basic knowledge of IT tech is needed. Practical IT operation experience with ServiceNow is preferred
