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REWE International Dienstleistungsgesellschaft m.b.H
IT Service Management Prozess Manager:in
Join REWE International in Vienna as an IT Service Management Process Manager. Leverage ITIL4 and ServiceNow skills to enhance Incident and Problem Management processes. Enjoy a supportive work culture and extensive training opportunities.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 10, 2025
REWE Group Austria is seeking an IT Service Management Process Manager to develop and implement processes for Incident Management, Problem Management, and other IT services. This role involves providing training, supporting operational teams, and continuous process improvement. The position is vital for supporting a large-scale, innovative IT product and service delivery.
Requirements
- Completed studies in economics or a technical qualification with emphasis on process management.
- Many years of professional experience in process management or a comparable position.
- Good understanding of ITSM processes and ITIL4 knowledge.
- Basic knowledge of current IT technologies.
- Practical experience in IT operation, experience with ServiceNow is an advantage.
Benefits
- Long-term, varied work in a reliable employer
- Numerous training and development opportunities
- Family-friendly company culture
- Comprehensive range of health insurance
- Employee discounts
- Attractive, fair and performance-based salary
Requirements Summary
Bachelor's degree/technical training in process mgmt & IT processes. Many years exp. in IT/ITIL. Basic knowledge of IT tech is needed. Practical IT operation experience with ServiceNow is preferred
