.svg)
Uni Systems
IT Service Management Specialist
Join Uni Systems as an IT Service Management Specialist in Braine-l'Alleud. Leverage ServiceNow expertise to streamline service requests. 10+ years ITSM experience required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 5, 2025
We are looking for an IT Service Management Specialist to join our UniQue team. In this role, you will define the entire lifecycle for handling service requests, establish clear categories and guidelines, and integrate with existing IT systems to streamline request intake and fulfilment.
Requirements
- Bachelor's degree in a relevant field & minimum 10 years of experience in IT Support.
- At least 10 years of experience in ITSM systems (e.g. ServiceNow, BMC Remedy) processes and best practices.
- Minimum of 5 years experience in process frameworks (e.g. Scrum, Agile).
Requirements Summary
10+ years IT Support experience, 10+ years ITSM experience, 5+ years process framework experience
