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Wrist
IT Service Management Specialist
Join Wrist in Manila as an IT Service Management Specialist. Leverage ServiceNow skills to enhance IT processes. Requires 5+ years in ITSM, ITIL certification.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 24, 2025
Wrist is seeking an IT Service Management Specialist to shape and improve IT processes, drive process maturity, and support a well-functioning IT setup. The role is based in Manila, reporting to the IT Director locally and functionally to the Head of Infrastructure and Operations in Denmark.
Requirements
- At least 5 years of experience with implementing and managing IT processes in a larger IT organization
- Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice
- ITIL 4 certification (minimum Foundation level)
- Experience with major ITSM platforms (ServiceNow, Jira Service Management, etc.)
- Project management experience or certification (PMP, Prince2)
- Knowledge of DevOps practices and tools
- Experience with IT service continuity planning
- Background in technology operations or support functions
Benefits
- 24/7 global online sourcing and logistics
- Data transparency, automation, and convenience to customers
- Reducing climate impact while proactively addressing customer demand
Requirements Summary
5+ years of experience in IT process management, ITIL certification, and experience with major ITSM platforms
