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ZOLL Medical Corporation
IT Service Management Specialist
Join ZOLL Medical Corporation as an IT Service Management Specialist in the UK. Leverage ServiceNow and ITIL skills to manage incidents, problems, and changes.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
We are seeking an IT Service Management Specialist to lead major incident calls, conduct problem management meetings, and manage organizational change. The successful candidate will have a broad history in major incidents, excellent communication skills, and experience with ServiceNow and ITIL.
Requirements
- Bachelor's Degree
- 5+ years of relevant work experience in Information Technology
- 3 years of experience in a Service Management team
- Experience managing and utilizing ServiceNow
- 5+ years of relevant ITIL experience
- ITIL V3 certification
- Experience working with Infrastructure and Application teams during critical issues
- Proven experience in Incident, Problem, and Change management
- Clear articulation of understanding of Incident Problem, Change Management processes
- Ability to communicate with a range of people at different levels of the organization
- Willingness to be on call once every 5 weeks (including weekend)
- Experience working in a culturally diverse environment
Benefits
- Opportunity to work with a global company
- Professional development opportunities
- Flexible working arrangements
- Competitive salary and benefits package
- Opportunity to work with a diverse team
Requirements Summary
5+ years of IT experience, 3+ years in a Service Management team, ITIL V3 certification, and experience with ServiceNow
