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TO.SCALE
IT Service Manager - Print & Document Infrastructure
IT Service Manager for Print & Document Infrastructure at TO.SCALE (Brussels). Manage pan-European printing services using ServiceNow ITSM platform. Requires 3-5 years infrastructure experience, incident/change management expertise, vendor management skills. Competitive rate, hybrid flexibility.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Platform Owner
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 31, 2025
To.Scale is looking for an IT Service Manager - Print & Document Infrastructure to take charge of a long-neglected area of infrastructure for a major automotive group with a pan-European IT & logistics footprint.
Requirements
- Proven experience as a Service Owner or Product Owner in IT infrastructure or enterprise services (3–5 years)
- Strong technical understanding of printing environments
- Hands-on experience with ServiceNow or similar ITSM platforms
- Familiarity with incident, change, and problem management practices
- Comfortable managing vendors and stakeholders across multiple countries
- Analytical mindset with the ability to read service KPIs, spot trends, and prioritize improvements
- Fluent in English; additional European languages are a plus
Benefits
- Competitive daily rate
- Transparent engagement terms
- Smooth project onboarding
- Hybrid setup with flexibility on office presence
- Modern workspaces designed for collaboration and focus
Requirements Summary
3-5 years of experience as a Service Owner or Product Owner in IT infrastructure or enterprise services
