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Equifax
IT Service Manager
IT Service Manager at Equifax (Toronto, ON). Lead incident management & resolution using ServiceNow in 24/7 enterprise environment. 5+ yrs required. Bachelor's degree or equivalent.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
The IT Service Manager is responsible for managing customer impacting incidents, analyzing and resolving issues, and maintaining the Incident Communications process. The role requires excellent communication skills, ability to work under stressful conditions, and leadership skills.
Requirements
- Bachelor's Degree or Associate's Degree/Technical Certification or equivalent job experience
- Minimum 5 years Incident Management experience
- Experience working in an enterprise 24/7 production environment
- Excellent written and verbal communication skills
- Experience with tools/technologies such as ServiceNow, App Dynamics, Apica, Extra Hop, Slack, Pager Duty
Requirements Summary
5 years Incident Management experience, Bachelor's degree or equivalent, experience in an enterprise 24/7 production environment
