IT Service Specialist

SimCorp is seeking an IT Service Specialist to provide technical support to employees via phone and ticketing system, troubleshooting hardware, software, and network issues, and delivering quality service to ensure smooth daily operations.

Requirements

• 4+ years of experience in an IT Service Desk or similar technical support role, providing support across cultures and timezones.
• Familiarity with ITSM tools such as JIRA, ServiceNow, Remedy.
• Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive, etc), User Account Management, Virtual Machines, VPNs, Azure, Security Rights, Shared Folder, remote access technologies, network infrastructure and internal business applications.
• Solid understanding of Windows OS, and basic networking.
• Excellent problem solving skills and the ability to diagnose and resolve both hardware and software issues remotely.
• Ability to work independently and collaboratively in a team environment.
• Clear and effective communication skills, both verbal and written, a customer-focused attitude, and ability to work well with others.
• Commitment to a professional work ethic, including respectful workplace interactions.
• Knowledge of ITIL framework.
• Comfortable speaking in a group setting (e.g., team meetings, training sessions, or knowledge-sharing discussions).
• Amenable to work on shifting schedules (APAC, EMEA, AMERICA)