IT ServiceNow Administrator

As an IT ServiceNow Administrator, you will be part of the IT Service Management DevOps team working primarily US hours, developing new solutions that automate and augment the functionality of the off-the-shelf ServiceNow product. You will collaborate with stakeholders, design and develop solutions, and provide customer support.

Requirements

• Lead solution design sessions with stakeholders
• Prepare technical specifications, business processes, process flows, data models, and design documents
• Leverage programming skills to build applications, automation, or enhance existing capability within the ServiceNow platform
• Validate the developed solution as well as engage with the stakeholders to validate the solution before deployment
• Provide support, manage tickets, and administrative tasks during US hours for the IT service management tools
• Troubleshoot ServiceNow issues and provide timely resolutions
• Provide frontline support to ServiceNow users and address their inquiries and issues
• Support customers with their ServiceNow related needs and ensure customer satisfaction

Benefits

• opportunity to work with a global close-knit community
• chance to be part of a team that delivers critical communications, video security and command center technologies
• excellent communication skills to effectively collaborate with cross-functional teams and stakeholders