IT ServiceNow Analyst

Ornua is seeking an IT ServiceNow Analyst to build and maintain the ServiceNow ITSM platform post-implementation. The ideal candidate will have experience with ServiceNow implementation and platform updates, a strong understanding of ServiceNow capabilities, and a solid background in IT Service Management (ITSM).

Requirements

• Over 2 years of experience in a Business Analyst role supporting the ServiceNow platform
• Strong understanding of ServiceNow platform capabilities, modules, and functionalities, including ITOM, ITBM, HR, or CSM modules
• Extensive knowledge of ITSM processes, such as Incident and Problem Management, Change Management, Configuration Management, and Request Management
• Exceptional analytical and problem-solving skills with a proven ability to tackle complex issues
• Familiarity with Agile/Scrum methodologies and tools, ensuring efficient project management and delivery
• Outstanding communication and interpersonal skills, enabling effective collaboration and stakeholder engagement
• Proficiency in data analysis and requirements gathering
• ServiceNow CSA certification is required, demonstrating proficiency and expertise in the platform
• A robust understanding of ITIL principles and practices is essential, such as ITIL V4 High Velocity, Create, Deliver & Support, or ITIL V3 Service Transition or Service Operation equivalents