IT Services Specialist

We are looking for an IT Services Specialist to join our UniQue team, working towards turning digital visions into reality. The IT Services Specialist will be responsible for security administration and monitoring, collaboration with other teams, monitoring and optimizing cloud infrastructure costs, and providing basic user support.

Requirements

• Master's degree in IT with minimum 5 years of relevant experience (or Bachelor's degree in IT and minimum of 9 years relevant experience)
• At least 3 years of expertise in collaborative tools such as M365, Confluence, SharePoint etc.
• Minimum of 3 years experience in end user assistance, management of user access and support of information systems
• At least 3 years of specific experience in ITIL
• Excellent knowledge of Server administration
• Previous experience in scripting languages
• Experience in user support management tools (e.g. ServiceNow, JIRA, Git, Bamboo, Nexus) user training, system testing and user documentation
• Proven experience on users' needs and requirements collection, classification and prioritization
• Experience in providing training / coaching sessions
• Previous experience on maintenance and refinement of system knowledge documentation (procedure documents, process documents, policy documents etc.)
• Excellent English and French (C-level, written and spoken)

Benefits

• Equal employment opportunities
• Banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics