Aramark

IT Specialist

Join Aramark in Philadelphia as an IT Specialist to enhance ServiceNow capabilities with AI. Requires 7+ years in IT service management and ServiceNow expertise. Competitive salary and growth opportunities.

ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Integration Hub
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 23, 2025

Aramark's IT Enterprise Shared Services team is seeking an IT Specialist to lead the strategic integration of agentic AI into IT service delivery and ServiceNow capabilities. The role will drive transformational improvements to how enterprise services are requested, fulfilled, and continuously improved.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
  • 7+ years of experience in IT service management, enterprise automation, or AI/ML solution delivery
  • Deep hands-on experience with ServiceNow, including AI/ML and Virtual Agent components
  • Demonstrated success in deploying agentic AI or autonomous workflows in a complex enterprise environment
  • Strong understanding of LLMs, prompt engineering, orchestration agents, and reinforcement learning from human feedback (RLHF)
  • Proven track record applying Lean, Agile, or Six Sigma methods to drive measurable process improvement

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for career growth and development

Requirements Summary

Bachelor's degree in Computer Science, 7+ years of experience in IT service management, deep hands-on experience with ServiceNow