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Aramark
IT Specialist
Join Aramark in Philadelphia as an IT Specialist to enhance ServiceNow capabilities with AI. Requires 7+ years in IT service management and ServiceNow expertise. Competitive salary and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 23, 2025
Aramark's IT Enterprise Shared Services team is seeking an IT Specialist to lead the strategic integration of agentic AI into IT service delivery and ServiceNow capabilities. The role will drive transformational improvements to how enterprise services are requested, fulfilled, and continuously improved.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
- 7+ years of experience in IT service management, enterprise automation, or AI/ML solution delivery
- Deep hands-on experience with ServiceNow, including AI/ML and Virtual Agent components
- Demonstrated success in deploying agentic AI or autonomous workflows in a complex enterprise environment
- Strong understanding of LLMs, prompt engineering, orchestration agents, and reinforcement learning from human feedback (RLHF)
- Proven track record applying Lean, Agile, or Six Sigma methods to drive measurable process improvement
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Requirements Summary
Bachelor's degree in Computer Science, 7+ years of experience in IT service management, deep hands-on experience with ServiceNow
