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Wipro Limited
Service Desk Analyst - L3
Join Wipro Limited as a Service Desk Analyst - L3 in Minneapolis, NC. Support Epic EMR/MyChart, utilize ServiceNow, and enjoy comprehensive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 23, 2025
Work with Wipro as a Service Desk Analyst - L3. Provide support for Epic EMR and MyChart, and contribute to creating knowledge base articles and tip sheets. Must have experience in help desk/call center environments and ticketing systems.
Requirements
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is preferred)
- IT awareness & Helpdesk tool experience
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
Requirements Summary
3-5 years of experience in Desktop Support, IT awareness, and Helpdesk tool experience
Apply now
Minneapolis
|
North Carolina
United States
Mid-Level
In-Person
Full Time
45000-110000 USD/year
