Wipro Limited

Service Desk Analyst - L3

Join Wipro Limited as a Service Desk Analyst - L3 in Minneapolis, NC. Support Epic EMR/MyChart, utilize ServiceNow, and enjoy comprehensive benefits.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Knowledge Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 23, 2025

Work with Wipro as a Service Desk Analyst - L3. Provide support for Epic EMR and MyChart, and contribute to creating knowledge base articles and tip sheets. Must have experience in help desk/call center environments and ticketing systems.

Requirements

  • Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
  • Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
  • Experience writing knowledge base articles and tip sheets
  • Experience using ticketing systems (in this case ServiceNow experience is preferred)
  • IT awareness & Helpdesk tool experience

Benefits

  • Full range of medical and dental benefits options
  • Disability insurance
  • Paid time off (inclusive of sick leave)
  • Other paid and unpaid leave options

Requirements Summary

3-5 years of experience in Desktop Support, IT awareness, and Helpdesk tool experience