Work with Wipro as a Service Desk Analyst - L3. Provide support for Epic EMR and MyChart, and contribute to creating knowledge base articles and tip sheets. Must have experience in help desk/call center environments and ticketing systems.
Requirements
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is preferred)
- IT awareness & Helpdesk tool experience
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options