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Celanese
IT Specialist, End User Support
Join Celanese as an IT Specialist in Contern, LU. Leverage ServiceNow for end-user support, incident resolution, and IT maintenance. A+ cert required.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 10, 2023
We are seeking an IT Specialist, End User Support to join the Global IT Field Services Team in Luxembourg-Contern. This 100% onsite position involves resolving incidents, providing end-user support, and maintaining IT equipment. The role requires strong customer service skills and experience with IT infrastructure and support processes.
Requirements
- A+ Certification or equivalent
- 2 years in a technology support role
- Excellent English (written and oral)
- Proficiency in Microsoft operating systems and Internet Browsers
- Experience with Service Now ticket system
- Track record of collaborative working
- Ability to work independently
- Familiarity with ITIL and ServiceNow Incident Management Best Practices
- Familiarity with Wintel (Windows client and server technology)
- Familiarity with Office 365
- Driving licence and passport for EU travel
Benefits
- Competitive salary
- Professional challenges
- Holiday payment
- Free parking
- Cross-functional collaboration
- Social projects
Requirements Summary
2+ years experience in IT support. A+ certification. Fluent in English. Proficiency with Microsoft Windows/Linux
