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IT Support Analyst
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 18, 2025
The IT Support Analyst will be responsible for resolving customer issues, providing user support for hardware and software, assisting with installations and configurations, and maintaining data security. This role focuses on both incident management and ongoing support for both desktop operating systems and infrastructure.
Requirements
- Respond to service desk tickets and outages
- Provide second-level user support for hardware and software
- Assist in hardware and software installation/configuration
- Troubleshoot and diagnose hardware/software errors
- Support PC replacement programs and equipment exchanges
- Assist with local backup operations
- Maintain confidentiality of user data
Benefits
- Competitive Salary
- Comprehensive Training
- Opportunity for Professional Development
Requirements Summary
1-3 years of MS Windows experience. Basic knowledge of ITSM systems (ServiceNow)
