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NTT DATA Services
IT Support Analyst - onsite
Join NTT DATA in Den Haag as an IT Support Analyst. Utilize ServiceNow for ticket management, troubleshoot Windows 10/11, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 30, 2025
NTT DATA is looking for an IT Support Analyst - onsite to diagnose and resolve software and hardware incidents, assist users with IT related incidents, and maintain a first-class level of customer service.
Requirements
- Good working and troubleshooting knowledge of Windows 10/11 within IT Support (onsite, remote)
- Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow
- Microsoft Active Directory knowledge and usage
- Experience with Microsoft Office 365
- Basic TCP/IP Networking Protocols
- Setup of wireless handheld devices such as Apple iOS iPhone / iPad
- Good to fluent knowledge in Dutch as well as in English
Benefits
- Comprehensive, locally competitive benefits package
- Prioritization of employee health and wellbeing
Requirements Summary
2+ years experience with IT support, knowledge of Windows 10/11, and experience with ITSM tools
