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Lubrizol Corporation
IT Support Analyst
Join Lubrizol Corporation as an IT Support Analyst in Pune, Maharashtra. Leverage ServiceNow for incident resolution and system maintenance. 4+ yrs experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 4, 2025
This role is a resource for level 2/3 support analysts, who will troubleshoot technical issues requiring a deeper understanding. The position involves collaboration with other IT groups, resolving incidents, maintaining a solutions center knowledge base, and providing support to end users. Responsibilities include system maintenance, incident resolution, and project involvement. Frequent travel may be required to attend meetings and reviews.
Requirements
- Excellent communication skills
- Customer service skills
- Analytical problem-solving skills
- Time management skills
- Team player
- Independent worker
- Knowledge of Microsoft Windows, Office 365, SharePoint, and networking fundamentals
- Knowledge of SAP, ServiceNow, and iOS/Android devices
- Fluency in Spanish, French, Dutch, German, Portuguese, Chinese, Korean, or Japanese (a plus)
Requirements Summary
4+ yrs tech degree or exp. Excellent communication & problem-solving skills. Must be a self-starter and collaborative team player. Knowledge of MS Office & relevant technologies is key
