IT Support Analyst

Wachter is seeking a seasoned IT Support Specialist to provide onsite support for a variety of IT-related needs, including hardware, software, onboarding, and policy enforcement, as well as handle service tickets remotely and function as a liaison between onsite resources and leadership.

Requirements

• Proven experience in IT support, preferably in a corporate environment
• Strong knowledge of Windows, MacOS, and Linux operating systems
• Proficiency in Microsoft 365 applications and troubleshooting
• Experience with printers, mobile phones, and other office technology
• Familiarity with IT ticketing systems (ServiceNow experience is a plus)
• Excellent problem-solving skills and ability to work independently
• Strong communication skills and customer service orientation
• Must be able to occasionally lift up to 50 pounds
• Occasional after-hours work may be required
• Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.)

Benefits

• Company Paid Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• MD Live & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings