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Oxford Nanopore Technologies
IT Support Engineer
Join Oxford Nanopore Technologies as an IT Support Engineer in Oxford. Leverage ServiceNow for ITSM, support users, and manage devices. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 29, 2025
Oxford Nanopore Technologies is seeking a skilled IT Support Engineer to join a team focused on complex scientific challenges. The role involves providing technical support to end-users, managing device lifecycles, and contributing to project work. It's an opportunity for growth and development with access to training and mentorship.
Requirements
- Around 5 years of experience providing IT support
- Strong knowledge of Windows and macOS
- Experience with modern device management solutions (e.g., Microsoft Intune)
- Experience administering Office 365
- Familiarity with ITSM platforms (e.g., ServiceNow)
- Logical approach to technical analysis and root cause investigation
- Ability to balance daily tasks with other responsibilities
- Desirable: Exposure to identity and authentication management systems, Linux support, or scripting languages.
Benefits
- Competitive salary and benefits package
- Dedicated support for professional growth and technical training
Requirements Summary
5+ years of IT support experience. Strong Windows/macOS skills, device management experience with Intune, and experience with Office 365/ServiceNow
