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Lightcast
IT Support Engineer
Join Lightcast as an IT Support Engineer in Cambridge. Leverage ServiceNow for ITSM, support Microsoft 365, and enjoy flexible hours and great benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
We are seeking an IT Support Engineer to join our IT team, providing support for Microsoft 365, Windows, and desktop-related issues, and assisting in onboarding new users. The role involves troubleshooting and resolving technical issues, maintaining IT documentation, and working closely with IT colleagues on infrastructure improvements and projects.
Requirements
- 3 Years minimum experience in IT support, ideally in a 2nd Line Engineering role
- Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory
- Familiarity with ITSM ticketing systems (e.g. ServiceNow, Freshworks, Zendesk)
Benefits
- 26 days holiday, plus Public Holidays
- Flexible working hours
- Pension contribution matched up to 7%
- Private medical insurance
- Income protection
- Life insurance
- Subsidised gym membership and weekly cross fit sessions
- Access to Cycle to Work and Technology schemes
- Enhanced family leave policies
Requirements Summary
3 years of IT experience, strong knowledge of Microsoft 365, and familiarity with ITSM ticketing systems. Broad knowledge across IT Systems and excellent problem-solving skills
