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Avaso Technology Solutions
IT Support Engineer: EUC L2
IT Support Engineer L2 at Avaso Technology Solutions in Ulm. 5+ years IT support experience required. ServiceNow ticketing, Windows 7/10, Active Directory expertise. Lead teams, manage assets, provide technical guidance.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
The IT Support Engineer: EUC L2 provides technical support for end-users, onsite hardware, and software installations within the company's scope. They will provide technical guidance, prioritize workload, and manage resources. They will also lead project support teams and manage IT assets.
Requirements
- 5+ years of experience in IT support with increasing levels of responsibility and technical expertise
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems
- Knowledge and experience with ServiceNow or similar ticketing system
- Understanding of Active Directory and Microsoft server technologies
- Self-disciplined and highly motivated with good decision-making skills
- Ability to prioritize workload based on SLAs and user impact
Requirements Summary
5+ years of IT support experience, knowledge of Microsoft Windows 7 and 10, and experience with ServiceNow or similar ticketing system
