IT Support IV

Join Axon and be a Force for Good. As an IT Support IV, you will be a cornerstone of Axon's infrastructure, functioning as a technical expert, process innovator, and mentor to the broader IT support team. You'll take on complex escalations, lead critical IT initiatives, and play a key role in shaping the future of internal IT operations.

Requirements

• 3–5 years of experience in IT Support or Systems Administration roles
• Advanced experience with enterprise tools such as JAMF, Intune, Okta, O365, Zoom, ServiceNow, Slack and advanced endpoint management
• Demonstrated ability to collaborate in cross-functional projects/activities and introduce scalable IT solutions
• Background in ITSM or ITIL-based support frameworks
• Excellent written and verbal communication skills
• Proven ability to de-escalate high-pressure technical incidents with professionalism and efficiency
• Familiarity with networking fundamentals and identity management (e.g., DNS, DHCP, SSO, MFA)

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs