Tier 2 Desktop Support Analyst

IT Concepts dba Kentro is hiring a Tier 2 Desktop Support Analyst to support the Department of Commerce. The role involves providing end-users with exceptional Tier 2 desktop support, troubleshooting, and resolving complex technical issues.

Requirements

• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in desktop support or a similar IT support role
• Strong knowledge of ServiceNow and Cisco Finesse platforms
• Proficient in Windows and Mac operating systems, Microsoft Office Suite, and various desktop applications
• Solid understanding of network protocols, VPN, and remote access technologies
• Excellent problem-solving, analytical, and communication skills
• Strong customer service orientation with the ability to interact effectively with individuals at all levels of the organization
• Ability to prioritize tasks, manage time efficiently, and work independently or as part of a team
• CompTIA A+, Network+, or Security+ certifications are a plus

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development