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CMA CGM
IT Support Manager
IT Support Manager at CMA CGM in Marseille. Lead IT support, manage Digital Learning tools, and utilize ServiceNow. Requires 3-8 years in IT support management.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
The IT Support Manager will be responsible for the day-to-day management of the IT support team and the technical governance of the Digital Learning solutions. This role combines operational management, team leadership, and technical expertise on all SI Learning tools.
Requirements
- Master LMS (Docebo), TMS (Training Orchestra), CMS, and BI (Qlik) tools
- Good knowledge of application architectures, APIs, integrations, and connectors
- Knowledge of ITSM tools (JIRA, ServiceNow) and ITIL methodologies
- Knowledge of cloud and SaaS environments
- Knowledge of Groupe application parameterization principles
- Technical leadership, reference posture in a multi-tool ecosystem
- Ability to structure, prioritize, anticipate, and make technical decisions
- Excellent communication skills, including with functional or non-technical audiences
- Management experience of hybrid teams (internal and offshore)
- Rigor and sense of organization
- Analytical spirit and ability to resolve complex problems
- Proactivity in detecting and treating technical or operational subjects
- Service-oriented attitude and user satisfaction
- Ability to unite and motivate a team
- Relational ease and taste for transverse collaboration
- Resistance to stress and composure in critical situations
- Technical curiosity and willingness for continuous improvement
Requirements Summary
3-8 years of experience in IT support management, technical leadership, and cloud/SaaS environments. Master of LMS, TMS, CMS, and BI tools. Excellent communication and management skills
