IT Support Manager 6 Month FTC

We are seeking an IT Support Manager to oversee the IT Service Desk and support teams, ensuring services are fit for purpose, cost-effective, well-supported, and delivered with operational excellence.

Requirements

• Previous experience working in the Pharmaceutical/Healthcare or other heavily regulated industry.
• Proven experience leading remote teams
• Understanding of ITIL; foundation and Service Operations
• Detailed knowledge of, and experience managing: Service Desk, Active Directory, Virtual environments, Disaster Recovery
• BS degree, or diploma, in a relevant field
• Excellent verbal and written English
• Fluent in German and Italian would be a strong advantage
• Proven Project management experience and a knowledge of project management methodologies
• Knowledge of GxP, GAMP and regulatory guidelines is highly desirable
• Experience in leading a small team is desirable
• Commercial and business acumen as well as high technical awareness in the concept and implementation of technology and systems
• Good business process understanding to drive effectiveness and efficiency in all business processes
• Ability to present ideas in business-friendly and user-friendly language
• Good analytical, evaluative, and problem-solving abilities
• Service orientation
• Excellent people skills and ability to build effective relationships
• Ability to motivate in a team-oriented, collaborative environment
• Ability to prioritise; time management skills
• Good problem-solving skills
• Capable of working without supervision
• Motivated and enthusiastic
• A committed team player
• Skills in Microsoft environment like Active Directory, Azure AD, O365, InTune
• Skills in helpdesk troubleshooting
• Strong knowledge of ServiceNow

Benefits

• multi-dimensional 3D career in a leading healthcare organisation