IT Support Manager/IT Support Lead

We are seeking a technically skilled and experienced IT Support Manager to oversee first and second line support in Poland, with a strong technical background in IT and leadership skills.

Requirements

• Fluency in English and Polish is a must!
• Strong technical background in IT role, delivering end user infrastructure, applications and IT service support
• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Strong general knowledge of the Microsoft Stack, networking, AD, M365, Intune
• Google Workspace experience - nice to have
• Ability to explain complex systems in non-technical terms
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

• Private Medical Care
• EAP system for supporting Employees
• Cafeteria System
• Leisure Zones in the office