IT Support Manager/IT Support Lead

Keywords Studios is seeking an IT Support Manager to oversee first and second line support in Poland. The successful candidate will be responsible for delivering IT Support across locations in a collaborative manner, ensuring an efficient and effective service to internal users.

Requirements

• Fluency in English and Polish
• Strong technical background in IT role
• Significant experience in business services environment
• Excellent leadership and management skills
• Strong knowledge of first- and second-line support operations
• Strong knowledge of ServiceNow and industry trends
• Strong general knowledge of Microsoft Stack, networking, AD, M365, Intune
• Google Workspace experience (nice to have)
• Ability to explain complex systems in non-technical terms
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Strong customer service orientation

Benefits

• Private Medical Care
• EAP system for supporting Employees
• Cafeteria System
• Leisure Zones in the office