IT Support Representative

Honor is a remote-friendly company that provides technical support to franchise owners, Home Office employees, and international franchise partners. The IT Support Representative role involves troubleshooting software and hardware issues, scheduling support activities, and creating clear documentation to ensure smooth operations and efficient service delivery.

Requirements

• 2+ years in technical support, helpdesk, or IT customer service roles.
• Bachelor’s degree in a related field preferred.
• Direct experience troubleshooting technology issues for businesses or franchises.
• Familiarity with salesforce experience and troubleshooting.
• Proficient with Microsoft 365, Windows OS, and ticketing systems like JIRA or ServiceNow.
• Exposure to marketing tech tools.
• Customer-focused mindset with excellent communication and problem-solving skills.
• Strong prioritization, judgment, and adaptability in a fast-paced environment.
• Comfortable working independently while staying highly collaborative.
• Available to work the 9:00 AM to 6:00 PM CST shift.
• Willing to participate in a rotating on-call schedule every 8 weeks.

Benefits

• Base pay $60,000—$65,000 USD
• Equity
• 401K with up to a 4% match
• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program