IT Support Senior Specialist

IT Support Senior Specialist overseeing daily operations of the IT help desk team, ensuring efficient and effective technical support to users. Responsible for supervising staff, managing service requests, resolving escalated issues, and continuously improving service quality to meet organizational needs.

Requirements

• Degree in Computer Science, engineering or relevant field
• English degree (at least B2 - Lower)
• In-depth understanding of diverse computer systems and networks
• Experience with help desk management software - ServiceNow
• Good knowledge of internet security and data privacy principles
• Ability to set priorities, and manage escalations
• Proven experience as help desk support or relevant position
• Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)
• ITIL principles (Information Technology Infrastructure Library)
• Troubleshooting Windows OS, Android, iOS
• Good understanding of networking basics (TCP/IP, DNS, DHCP)
• Knowledge of Active Directory, Office 365, VPNs, remote desktop tools, and mobile device management (MDM) solutions
• Cybersecurity basics (password policies, phishing threats, endpoint protection)

Benefits

• Competitive Salary
• Excellent working environment
• Career opportunities
• Continuing education on the role
• Private Medical Insurance
• Laptop - Mobile Phone
• Company discounts