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Holland America Group
IT Support Service Specialist (Onboard systems)
Join Holland America Group in Genova as an IT Support Service Specialist. Leverage ServiceNow for onboard systems support, enhancing customer experience. Benefits include hybrid work options.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 31, 2025
Costa is seeking an IT Support Service Specialist for onboard systems of their cruises. The role involves providing day-to-day support to staff and customers, analyzing trends, implementing best practices, and proposing improvements. The position focuses on onboard applications and systems, with a strong emphasis on customer feedback and process efficiency. The company fosters a diverse and inclusive environment.
Requirements
- Bachelor’s degree in Computer Science or Information Technology
- 3-5 years of IT Support experience
- Experience with ticketing, workflow, and monitoring tools (ServiceNow and Dynatrace)
- Exceptional troubleshooting and technical support skills
- Experience with ITIL framework
- Proactive identification of areas for improvement
- Fluency in English
- Strong interpersonal and communication skills
Benefits
- Hybrid work option
- Remote work flexibility
Requirements Summary
Bachelor's degree in Computer Science or Information Technology. 3-5 years of IT support experience. Experience with ticketing and monitoring tools like ServiceNow and Dynatrace. Strong troubleshooting and communication skills required
