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Pure Storage
IT Support Specialist
Join Pure Storage as an IT Support Specialist in Singapore. Leverage ServiceNow for Helpdesk management, providing tier 1 support. 4+ years experience required. Flexible time off!
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Hardware Asset Management
Job description
Posted on:
May 29, 2025
IT Support Specialist role at Pure Storage in Singapore, responsible for managing Helpdesk activities, providing tier 1 hardware and software support, and handling support queue.
Requirements
- Min 4 years’ IT Helpdesk or desktop support experience
- AD account creation/maintenance experience
- Valid passport and ability to engage in limited travel throughout the year
- Experience administering and working with common cloud-based enterprise solutions
- Basic knowledge of endpoint security and management
- Audio Visual Support experience
- IT Hardware asset management experience
- Mac OS X and Windows 10 support experience
- IT ticketing system experience (preferably ServiceNow)
- Mobile device support experience (preferably iOS/Android)
- Good with the following processes: New hire on-boarding and Leavers Off-boarding
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
Requirements Summary
4+ years of IT Helpdesk experience, AD account creation/maintenance experience, valid passport
