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TaskUs
IT Support Specialist
IT Support Specialist at TaskUs, Tijuana. Provide L1 technical support, monitor system health, troubleshoot hardware/software. Requires 1yr BPO IT experience, English fluency. Competitive salary, benefits, growth opportunities.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
We're looking for an amazing IT Support Specialist to help provide enhanced technical support on internal escalations as we continue to grow.
Requirements
- Provide level 1 technical support staff
- Monitor and manage system health of all assigned systems
- Drive processes to identify operational and security problems
- Understand and comply with all departmental policies and procedures
- Routine administration; and troubleshooting for assigned systems
- Vendor support of assigned hardware/software/systems/services
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Inclusive environment
- Positive impact on the community
- Internal mobility and professional growth
Requirements Summary
1 year of BPO IT Desktop Admin experience, strong time management and problem-solving skills, fluency in English
