.svg)
Udemy
IT Support Specialist
IT Support Specialist at Udemy, Mexico City. Leverage ServiceNow skills to assist IT teams, support users, and enhance learning. Benefits include course access and health plans.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 16, 2025
Join Udemy and help define the future of learning. Assist the Corporate IT Support team and partner with Workplace, IT Engineering, and Onboarding teams.
Requirements
- Technical support background with knowledge of cloud-based application architectures and methods used to manage them
- 2+ years experience working with MacOS, Windows, iOS, and android preferably in a SaaS environment
- Ability to configure, image, install, and troubleshoot hardware including laptops, video conferencing, audio visual and end user peripherals
- Experience supporting executive level staff at a regional level (APAC)
- Ability to navigate various ITSM ticketing systems, knowledge of ServiceNow preferred
- Clear and concise communication, organization, and writing skills with vendors, employees and e-staff
- Must have the ability to resolve end user issues through research, persistence, team collaboration, personal research, and the desire to proactively learn on one’s own
Benefits
- Full access to Udemy courses
- Monthly UDay to invest in yourself
- Budget to spend on whatever helps you improve
- Variety of benefits, including health insurance, retirement plans, and more (details provided during the hiring process)
Requirements Summary
Technical support background, 2+ years experience working with MacOS, Windows, iOS, and android, ability to resolve end user issues
