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Outset Medical, Inc.
Helpdesk Support Specialist
Join Outset Medical in Tijuana as a Helpdesk Support Specialist. Leverage ServiceNow skills to provide tech support, resolve issues, and enhance dialysis care.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 17, 2025
Join Outset Medical, a trailblazing medical device company, as a Helpdesk Support Specialist in Tijuana, Mexico. You will provide technical support for various technology areas, resolve day-to-day issues, and partner with System and Network Administrators. This is an opportunity to be part of a revolution in dialysis care, streamlining complexity and cost.
Requirements
- 3+ years' experience in technical support role; experience working in manufacturing environment preferred
- Outstanding knowledge of computer software, hardware, networking, computer security, and technology risk
- Experience with enterprise level ticketing systems (e.g., Fresh Service, ServiceNow, Remedy, etc.)
- Excellent verbal and written communication skills (English & Spanish)
Requirements Summary
3+ years' experience in technical support, knowledge of computer software and hardware, and experience with ticketing systems
