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ATG Europe
IT Support Specialist
IT Support Specialist at ATG Europe (The Hague). Provide technical support, troubleshoot hardware/software, manage ServiceNow tickets. Requires IT background, ServiceNow experience, Windows/iOS/Android knowledge, SCCM/Intune skills. Benefits include paid leave, parental leave, tuition reimbursement, relocation assistance.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
We are looking for several IT Support Specialists to support our client in Germany, the Netherlands, or Austria. The successful candidate will be employed by ATG Europe and will be tasked with providing IT support, troubleshooting technical issues, and installing software and hardware.
Requirements
- IT-related education or previous experience resolving IT-related issues or troubleshooting IT hardware
- Experience in customer-facing roles, even outside of IT
- Hands-on experience with hardware troubleshooting, including laptops, tablets, smartphones, and related peripherals
- Experience in hardware and OS support, including laptops, tablets, smartphones, and related peripherals
- Familiar with Windows Operating Systems, with at least basic knowledge of iOS and Android
- Experience with ticketing systems like ServiceNow
- Proficiency in Microsoft Office
- Understanding of basic security measures, such as multi-factor authentication and antivirus tools
- Knowledge of AV basics (Audio/Video setup and troubleshooting)
- Experience with SCCM and Intune for device management and deployment
- Fluency in English, both written and spoken
- Knowledge of French and/or German is an asset
Benefits
- Paid holidays
- Generous parental leave
- Tuition reimbursement
- Relocation assistance
Requirements Summary
IT-related education, customer-facing experience, and hands-on experience with hardware troubleshooting, IMACD processes, and OS support
