IT Support Specialist

We are seeking a motivated and reliable IT Support Specialist to join our IT team to act as first point of contact for local users and handle complex technical issues and provide advanced support for users across the organization.

Requirements

• Proficiency in English (spoken and written), at minimum B2 level
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 4+ years of experience in IT support roles, with at least 1 year in a Level 2/3 capacity
• Ability to perform physical tasks (e.g., lifting and setting up hardware)
• Advanced knowledge of Windows OS, Microsoft 365, Active Directory, virtualization platforms, and remote support technologies.
• Experience with system administration tools (e.g., SCCM, Intune, JAMF, PowerShell).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITSM tools such as ServiceNow, Jira
• Excellent analytical, problem-solving, and customer service skills.
• Strong written and verbal communication skills.
• Knowledge of version control system is a plus.
• Relevant certifications such as CompTIA Network+/ Security+, Microsoft Certified Professional (MCP), or similar are a plus.