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OpenAI
IT Support Specialist
Join OpenAI as an IT Support Specialist in San Francisco. Leverage ServiceNow for ITSM, manage devices, and provide top-tier support. Enjoy flexible work and growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 5, 2025
The IT Support Specialist will be the first point of contact for troubleshooting hardware, software, and network issues, and will be responsible for providing seamless, efficient, and reliable IT solutions across the organization.
Requirements
- Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
- Identity and device management (e.g., Azure AD, Jamf, Intune)
- Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
- ServiceNow for IT service management (ITSM)
- Experience with event planning and management
- Proven track record of confidential, high-touch support for senior leaders
- Excellent written and verbal communication skills
- Problem-solving and continuous improvement skills
- Precision and attention to detail in work
- Customer-first mindset
- Ability to clearly articulate technical details to diverse audiences
Benefits
- Relocation assistance to new employees
- Flexible work arrangements
- Professional development opportunities
- Comprehensive benefits package
- Opportunity to work with cutting-edge AI technology
Requirements Summary
Requires strong technical expertise in macOS, identity and device management, and enterprise collaboration tools, as well as excellent communication and problem-solving skills
