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Mom's Meals
IT Support Specialist I - IT
IT Support Specialist I at Mom's Meals, Ohio. Front-line technical support with troubleshooting, ticketing system management, and asset inventory. High school diploma required. PTO, health/dental/vision insurance, 401k.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Software Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 6, 2025
The IT Support Specialist I provides front-line technical support to end-users, assisting with basic troubleshooting and resolving common hardware, software, and network issues.
Requirements
- Deliver excellent customer service by providing timely and professional communication with end-users
- Troubleshoot and resolve basic hardware issues
- Provide support for software and application-related problems
- Assist with basic network connectivity troubleshooting
- Log all user interactions and issues in the ticketing system
- Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT teams
- Follow up with end-users to ensure issues are resolved and customers are satisfied
- Assist in the installation, configuration, and setup of hardware and software for new users
- Maintain an inventory of IT assets, including hardware and software licenses
- Assist in recycling of decommissioned assets
- Work closely with other IT support team members to ensure seamless issue resolution
- Participate in team meetings to discuss common issues, trends, and improvements to support processes
Benefits
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
Requirements Summary
High school diploma or equivalent, basic understanding of computer hardware, software, and networking
