IT Support Specialist, NA

The IT Support Specialist will provide first and second-line support for hardware, software, and network issues, collaborate with global IT teams, and partner with HR/onboarding teams to prepare and ship IT equipment to new hires. The role involves working on-site 5 days a week and occasionally traveling to other sites and offices. The ideal candidate will have a degree in Information Technology or Computer Science and 2+ years of experience in a helpdesk or IT support environment.

Requirements

• Associates or Bachelor's degree in Information Technology, Computer Science, or relevant work experience
• 2+ years of experience in a helpdesk or IT support environment
• Experience working within an ITIL environment; ITIL certification is preferred
• Hands-on experience with Active Directory, Azure AD, and Office 365 (Teams, Exchange, etc.)
• Knowledge of cybersecurity tools, antivirus, and firewall management
• Strong troubleshooting skills and familiarity with remote desktop applications and help desk software
• Excellent written and verbal communication skills; able to support users globally
• Ability to interact professionally with all levels of staff, including executives
• Experience with ServiceNow, ManageEngine, or similar ITSM tools

Benefits

• Medical, dental, and vision coverage
• Life and AD&D
• Short and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program that includes company match
• Additional voluntary benefits