IT support Specialist(O365,Sharepoint,VMWARE,Cloud)

The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include clear understanding of ITIL Framework and hands-on experience with ITSM platforms, experience handling basic tasks related to virtualization platforms, hands-on experience with user management in Active Directory, and experience working with OEMs and coordinating support for end users.

Requirements

• Hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM)
• Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
• Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
• Experience working with OEMs and coordinating support for end users
• Experience with Salesforce user management
• Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms
• Hands-on experience with user management on AD; clear concepts on DNS and DHCP
• Experience working with OEMs and coordinating support for end users
• Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge
• Minimum 3 years of relevant work experience
• Experience with Salesforce administration and user management
• Experience with Windows, Linux, and OSX operating systems
• Experience with O365, Azure, AWS, MDM
• Experience working with distributed resources and teams
• MCSA (Windows 10), ITIL Foundation (optional)

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth