IT Support Technician (2nd Shift hours)

At Instructure, we are dedicated to empowering EdTech providers and educational organisations to unlock their full potential through innovative technology solutions. We are seeking a customer-focused IT Helpdesk Technician to support our global operations.

Requirements

• Minimum of 1-3 years of experience in an IT helpdesk or technical support role.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365).
• Experience with video conferencing systems (e.g., Zoom, Microsoft Teams).
• Experience with MDM solutions.
• Strong understanding of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience with Active Directory and user account management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Customer-focused with a strong commitment to providing excellent service.
• Ability to prioritize and manage multiple tasks effectively.
• Fluent in English, both written and verbal.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive compensation
• Ownership program
• Flexible schedules
• Remote-friendly culture
• Generous time off
• Comprehensive wellness programs
• Mental health support
• Annual learning and development stipends
• Motivosity employee recognition program