IT Support Technician

We are seeking a highly skilled IT Engineer to provide level-1 and level-2 support for the WWE Technology environment. This includes the administration and support of both hardware and software as it relates to Enterprise Technology, including daily operational user support and new technology deployments.

Requirements

• College diploma or university degree, preferably in Computer Science and/or 4+ years of equivalent work experience
• Experience with Microsoft Windows and associated hardware
• Experience with macOS and Apple hardware
• Detailed knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
• Experience supporting Single Sign-On platforms and Two-Factor Authentication
• Experience with ServiceNow and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
• Experience with Windows Intune and JAMF MDM for macOS management
• A+ and/or Network+ industry certification
• Microsoft Certification a plus
• Apple Certification - ACMT or ACHC a plus